This initial step involves all organisational members completing an on-line 80 statement diagnostic about the organisation’s culture.

The statements in the survey instrument are based on the New Employment Relationship Model.

There are 10 statements for each Value in the New Employment Relationship Model.

Half the statements relate to the employee (individual) accountability and half for the employer (organisation) accountability.

For example, a survey item for the Value of Customer-Focus is:
” I am very clear about my role in servicing internal and external customers”.
That is that statement completed by employees.

The corresponding statement for Managers is:
” Staff are generally clear about their role in servicing internal and external customers”.